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PRODUCT DETAILS
All of our muzzles were designed with function at the forefront. From the strong plastic, to soft, waterproof strapping, to the perfectly positioned treat hole. We wanted muzzled dogs to feel comfortable and happy as well as be safe.
This muzzle is the perfect choice for keeping your dog safe and comfortable. Made of lightweight yet durable material, this muzzle provides superior security with maximum comfort. Its adjustable neck straps provide a safe and secure fit and its breathable design ensures adequate ventilation.
Neli is designed for long and narrow faces. We do not recommend sizing by breed, for more accurate sizing check out our size guide. Weight of a standard Neli muzzle is 147 grams.
For support on finding the right size for your pup, you can find our measuring guide here: Find the right size for your dog.
All customisable muzzles come as standard with a noseband and an adjustable neck strap with a buckle fastening. Straps are attached with rivets, meaning they cannot be removed or replaced without cutting them off. Please note that while there are optional upgrades available, they are not necessary for the muzzle to function.
The difference between Neli and Neli* is the width of the nose band, Neli* has a 38mm thick Biothane nose band that when combined with the Neli basket, can add some length for dogs that need it. The Basket part of the muzzle remains the same.
When opting for the Foam padded noseband, Chicago screws will be utilized to attach the noseband to the muzzle. Two extra Chicago screws are also included for usage without the foam padding because of their shorter length.
We also now have a selection of pre-made muzzles that are ready to ship within 1 working day here.
SIZING & MEASUREMENTS
Please look at our 'Recommended Size Ranges' post under 'Information and Support to check this is the correct fit for your dog.
SHIPPING & RETURNS
Shipping
Custom muzzles are hand-made to order. Currently, we are experiencing a large quantity of orders. You can expect your custom muzzle order to be shipped between 1-2 weeks. Excluding pre ordered items - when ordering a pre-order item anything else in the same order will ship together at the same time, if you would like other items in your order earlier you will need to place two separate orders.
Ready to ship items, including ready to ship muzzles ship within 1 working day.
Accessories and Jumpers when purchased alone are typically dispatched within 1-3 days, when purchased with a muzzle will ship with the muzzle.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Some of our items are custom made to order, in your choice of colour. Therefore items that are made to your specifications (excluding muzzles) such as dual tone collars and leads, are none refundable items. If you would like a dual tone collar or lead that is refundable, please select one of our ready to ship items.
Limited edition items are not eligible for returns
To be eligible for a return, your item must be in the same condition that you received it, with tags. You’ll also need the receipt or proof of purchase.
To start a return, if you are located in the UK, please click here
To start a return from anywhere else in the world, you can contact us at support@themuzzlemovement.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded total cost minus shipping cost, to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@themuzzlemovement.com.
Went to a fitting and got a size Neil on the day, had to stretch it out a little bit they sent an email with advice on how to do that. Louie loves the treat while for getting to his licki mat while at the vets!! Can’t wait for the smaller sizes for my other beautiful boy!
Great muzzle perfect fit and very secure. A little expensive but you get what you pay for as they say and the quality matches the price.
Really good muzzle. But there are sharp cheek corners that cause my dog discomfort. She tilts her head in pain when it is on and I feel how much pressure is going into her cheeks. I got the Nelli.
Thks!
She has plenty of room to pant and can drink water- which I love. I do wish all sides of the plastic were rounded. It is comfortably loose, so when she gets excited about a toy, she pushes into it and the plastic is cutting into her face. We’ve had to soften up the corners with bandaids to keep in comfy.