Shipping & Returns

UK Shipping Carriers

Including the Channel Isles & Northern Ireland.

Carrier	Shipping Time Frame	Other Important Information
Royal Mail	48 working hours once dispatched, not including the day of dispatch	For orders placed after 3 PM on Friday that qualify for one-business-day shipping, dispatch may be scheduled for the following Monday.
DHL Express	24 working hours once dispatched, not including the day of dispatch	For orders placed after 3 PM on Friday that qualify for one-business-day shipping, dispatch may be scheduled for the following Monday.

Just so you know, the shipping timeframes shown apply once an item has been dispatched and are not guaranteed. To determine the processing time before shipment, please refer to the product listing. Processing times vary by item; some are shipped within 7 working days, others within one business day, and pre-order items will be shipped according to the timeline specified in the product listing.

All shipping carriers use a tracked service; tracking details are emailed once your order has been dispatched.

Shipping Timeframes

Customisable Items:

Products labelled as "customisable" are handmade to order. Once your order is placed, we will email you with an estimated shipping timeframe. These items typically ship in 10 days (excluding pre-orders).

Pre-Made & Ready-to-Ship Items:

Orders for these items are dispatched within one working day. Orders placed after 3 PM will be shipped the next working day. Orders placed after 3 PM on Friday will be shipped on Monday.

Shipping Timeframes:

Estimated delivery times shown at checkout refer to transit time only and do not include processing time. Customisable items take 10 days to ship. If you select 48-hour tracked delivery, this timeframe applies after dispatch, excluding the dispatch day.

Please note we cannot ship to APO/FPO addresses — the carrier will return packages with these addresses and there will be a re-shipping fee to ship to an alternative address.

Generally, DHL Express is a quicker and smoother service because the parcel remains in DHL's care until delivered, and there are no other local carriers involved.

For European customers, import duties and taxes are charged upfront and paid on your behalf, so there are no additional hidden costs after purchase.

For U.S. customers, tariffs are charged upfront and paid on your behalf, ensuring no hidden costs after purchase.

Outside of the EU/USA, the customer is responsible for payment of any applicable import duties. Australia and New Zealand have high import duties thresholds and therefore it is unlikely your order will be subject to import duties.

Prices International Customers see on our website have UK VAT removed. Excluding trade where VAT is excluded at checkout.

Muzzle Size/Colour Exchanges

We offer a 30-day exchange policy, meaning you have 30 days from the date you receive your item to request an exchange.

• Shipping items back to us for exchange is free, but the cost of re-shipping the exchanged item back to you is the buyer's responsibility.

• To be eligible for an exchange, items must be unused, and in their original condition. We understand you may need to try the muzzle on your dog in order to assess fit; this will not invalidate your return, as long as the muzzle is in new condition. If you use treats to introduce your dog to the muzzle, please ensure the muzzle is thoroughly cleaned prior to returning.

• A receipt or proof of purchase is required.

• The fastest way to initiate an exchange is to follow the link below and select the 'store credit' option. Once your exchange arrives at our unit your store credit will be released and you are able to shop our website for an alternative size, or colour, and add any additional accessories required.

• Once your exchange order has been placed, your items will ship within our normal lead time — 7 working days for customisable items or 1 working day for ready-to-ship items.

If you would like further support finding a more suitable muzzle from our range, re-take your dog's measurements using our measuring guide and send measurement photos to support@themuzzlemovement.com — this will allow us to assess other alternative styles of muzzle that may be suitable.

Start an Exchange

Returns & Refunds

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to initiate a return. Returns shipped after this period will not be accepted.

To be eligible for a return, items must be in their original condition. A receipt or proof of purchase is required.

We understand you may need to try the muzzle on your dog to assess fit. This will not invalidate your return, as long as the muzzle is returned in new condition. If you use treats to introduce your dog to the muzzle, please ensure it is thoroughly cleaned before returning.

Shipping Costs: Shipping costs are non-refundable and return shipping is the buyer's responsibility.

Once your return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since approval and you haven't received your refund, please contact us at support@themuzzlemovement.com.

If you paid with Klarna, you don't need to take any action in your Klarna app. We'll process your refund shortly and Klarna will update your balance automatically. Please don't open a dispute — we've got you covered!

If you prefer to return manually outside of the returns platform, please email support@themuzzlemovement.com.

Start a Return

Items That Do Not Qualify for a Return

All limited edition items are non-refundable.

All mystery gift items are non-refundable.

(This does not apply to muzzles — all muzzles are returnable within the returns window so long as they are still in new condition.)

Customisable Items

Products labelled as "customisable" are handmade to order based on your chosen specifications. As a result, these items are not eligible for return or refund. This does not include muzzles — please see below for made-to-order muzzles.

Please note: The 14-day cooling-off period does not apply to customisable items under UK and EU regulations. Custom-made or personalised items are exempt from this right and cannot be returned unless defective.

Made-to-Order Muzzles

Unlike other customisable items, custom-made muzzles can be returned. We understand that dogs need time to adjust, so we allow returns for these items to ensure a proper fit and comfortable wear.

Faulty Items, Damage or Other Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact support@themuzzlemovement.com including photos of the items received.

You will be asked to provide 3 photographs of the faulty item for our team to review, before we get in touch with next steps.

Some items are covered by our warranty.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days from the date of receipt, for any reason and without justification.

To be eligible for a return, the item must be in the same condition as when you received it: unused, unworn, and in its original packaging.

A receipt or proof of purchase is required.

Please note: The 14-day cooling-off period does not apply to items that are personalised, custom-made, or tailored to a consumer's specifications, as these are made-to-order based on your specifications and are therefore exempt from this right.

Refunds

Once we've received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since approval and you haven't received your refund, please contact us at support@themuzzlemovement.com.