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Return from anywhere else in the World
Products labelled as "customisable" are handmade to order. Once your order is placed, we will email you with an estimated shipping timeframe. These items typically ship within 1–2 weeks (excluding pre-orders).
Pre-Made & Ready-to-Ship Items:
Orders for these items are dispatched within one working day. Orders placed after 3 PM will be shipped the next working day. Orders placed after 3 PM on Friday will be shipped on Monday.
Shipping Timeframes:
Estimated delivery times shown at checkout refer to transit time only and do not include processing time. Customisable items take 1–2 weeks to ship. If you select 48-hour tracked delivery, this timeframe applies after dispatch, excluding the dispatch day.
Returns & Refunds
To be eligible for a return, items must be in their original condition. A receipt or proof of purchase is required.
We understand you may need to try the muzzle on your dog to assess fit. This will not invalidate your return, as long as the muzzle is returned in new condition. If you use treats to introduce your dog to the muzzle, please ensure it is thoroughly cleaned before returning.
Shipping Costs: Shipping costs are non-refundable and return shipping is the buyer’s responsibility.
Once your return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@themuzzlemovement.com.
To start a return if you are located in the UK, Ireland or the USA please click the link below!
Items that do not qualify for a return
All limited edition items are non-refundable.
Customisable Items
Products labelled as "customisable" are handmade to order based on your chosen specifications. As a result, these items are not eligible for return or refund. This includes collars, leads, and similar customisable products. If you prefer a refundable option, please select from our ready-to-ship selection.
Please Note: The 14-day cooling-off period does not apply to customisable items under UK and EU regulations. Custom-made or personalised items are exempt from this right and cannot be returned unless defective.
Customisable Muzzles
Unlike other customisable items, custom-made muzzles can be returned. We understand that dogs need time to adjust, so we allow returns for these items to ensure a proper fit and comfortable wear. Mystery Gift Items All mystery gift items are non-refundable.
Return from anywhere else in the World
The Muzzle Movement, Unit 2, Middle Enterprise Road, Enterprise Estate, Old Dalby, Melton Mowbray, LE14 3BU.
We are gradually expanding our internal returns portal to support more countries, making returns easier for customers worldwide. In the meantime, we can generate return shipping labels upon request if you are concerned about return shipping costs. However, we cannot guarantee that this will be a cheaper option. If you’d like to explore this, please contact our support team at Support@themuzzlemovement.com.
Please note: All return shipping costs remain the buyer’s responsibility.
Exchanges
We offer a 30-day exchange policy, meaning you have 30 days from the date you receive your item to request an exchange.• Shipping costs are the buyer’s responsibility.
• To be eligible for a return, items must be unused, and in their original condition. We understand you may need to try the muzzle on your dog in order to assess fit, this will not invalidate your return, as long as the muzzle is in new condition. If you use treats to introduce your dog to the muzzle, please ensure the muzzle is thoroughly cleaned prior to returning.
• A receipt or proof of purchase is required.
To initiate an exchange, please contact us at support@themuzzlemovement.com.
The fastest way to receive a new item is to return your original item first. Once the return is accepted, you can place a new order separately.
If you would like further support finding another more suitable muzzle from our range, re-take your dog's measurements using our measuring guide and provide any photos of your dog in the current muzzle. This will allow us to assess other alternative styles of muzzle that may be suitable.
If your exchange is approved, we will provide instructions on how and where to send your package. You must include a note with your exchange details inside your return—otherwise, your order will be refunded instead of exchanged.
If you are located in the UK, Ireland or the USA you can purchase a return shipping label for your exchange here:
Exchanging your muzzle for a different Size
You will only be responsible for shipping the item back to us.
There will be no additional charge to re-ship the muzzle back to you.
.Damages and issues
If possible, include a photograph of the issue so we can evaluate and resolve the situation promptly.
Please Note: If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
European Union 14-day cooling off period
To be eligible for a return, the item must be in the same condition as when you received it: unused, unworn, and in its original packaging.
A receipt or proof of purchase is required.
Please note: The 14-day cooling-off period does not apply to items that are personalised, custom-made, or tailored to a consumer’s specifications, as these are made-to-order based on your specifications and are therefore exempt from this right.
Refunds
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@themuzzlemovement.com.